Interactive Voice Response

An Interactive Voice Response (IVR) system makes it possible that you, our client, are available without an operator. IVR is a software application that uses spoken messages that give the caller the right service or the right information. With this function it is possible to guide a customer through a menu so that they’ll finally get into direct contact with the department they need.

A lot of companies are currently working with comparable systems and technologies to make the service they offer more efficient. When the customers answer the questions truthfully they’ll get send to the right department where they will be helped by specialists and without bothering the other colleagues.

Examples of IVR services are customer helpdesks, call and win games, information hotlines for a bank account, information hotlines for public institutions.

The XSG Communications platform has an advanced IVR system to optimise the productivity in your company. It is a very customer friendly system that is easy to use and easy to operate whilst guaranteeing your availability.